Help Center
Reservation and payment

Why should I never transfer money outside the platform and give out my contact details?

For security reasons, it is not possible to exchange your details with the owner until you have confirmed your rental on SamBoat.

Our platform puts you in contact with owners so that you can book a boat in complete safety. If you bypass our platform, we will not be able to secure payments and intervene in the event of a problem.

Here is a list of risks to which you expose yourself by bypassing our platform:

  • No security for payments
  • We will not be able to manage the deposit if you have chosen an ad with the deposit managed by SamBoat.
  • We will not be able to intervene in the event of a cancellation or a dispute with the owner.
  • You will not be able to take out the insurance we offer, which can compensate you in the event of cancellation or damage.

Therefore, for your own safety and to comply with our terms of use, we invite you to speak directly with the owner via SamBoat chat.