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What are the conditions for cancelling a rental?
Cancellation conditions depend on the policy applied by the owners.
Here are the different possible cancellation policies:
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Flexible: The renter will be refunded the amount of the rental, excluding SamBoat service charges, up to the day before departure.
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Zen (default conditions on our platform): If the renter cancels 5 days or more before the start of the rental, the owner will receive 30% of the rental amount, deducted from the SamBoat service fee. If the renter cancels less than 5 days before the start of the rental period, the owner will receive 100% of the rental income.
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Moderate: If the renter cancels more than 2 weeks before the start of the rental period, the owner will receive 50% of the rental amount minus the SamBoat service charge. If the tenant cancels less than 2 weeks before the start of the rental period, the owner will receive 100% of the rental income.
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Strict: No refunds possible, except in the event of a BMS weather warning for the entire rental period.
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Personalised (For professionals only): The professional owner chooses the cancellation conditions they wish to apply. Refunds do not include SamBoat fees.
Below, you can see how to find the cancellation conditions applied to an advertisement:
To know how to cancel your booking, click here.