In the event of a claim during navigation, the owner has 48 hours to declare a claim directly from his SamBoat personal space. As a renter, you can also notify SamBoat by sending an email to the following address, damage@samboat.com.
If the security deposit is managed by SamBoat, it will be held on an escrow account while the case is processed. The sinister service will inform you by e-mail. SamBoat undertakes to treat the case file impartially and egalitarian, and will base its treatment solely on facts and documents submitted.
For renters who have subscribed to the security deposit insurance on SamBoat during the payment, it is important to declare the claim at Grichten (all the information needed for your declaration are on the email sent to you when you subscribed).
When an owner declares the claim to his insurance company (we may ask him to do so if the quote exceeds €2000) you will be then liable for the insurance deductible and any repairs not covered.
As soon as SamBoat receives the repair quote or the certificate of coverage from the owner’s insurance company, the claims team will come back to you for the next step in the process.
Please note that management fees are applied (5% of the amount of the deposit with a minimum of €100) once the owner has been compensated. In the event of overpayment, we will repay the difference to the credit card used to pay for your booking).
The processing of a claim can take time, and depends on receiving all the necessary information useful for the process. Our claims department will contact you several times to keep you informed.
If the deposit is managed directly by the owner, we cannot intervene in the management of the claim. However, you can send us a message if you have any questions.
For further information, please send a message to the claim team : damage@samboat.com.