Cancellation Policy:
Personalised
Cancellation Policy
In the event of cancellation of the charter by the Client/Company, for any reason/weather condition, the following cancellation policy will apply depending on the time-interval between the booking confirmation and the cancellation date:
In case of cancellation by the client the deposit fee is not refundable, if booking is cancelled 1-10 days prior to boat embarkation. However, the client reserves the right to reschedule, only once, the same boat trip experience on a future date, depending on the availability of the vessels and after consultation with the company.
In case of cancellation by the client the deposit fee is refundable, if booking is cancelled 11-30 days prior to boat embarkation. However, the client reserves the right to reschedule, only once, the same boat trip experience on a future date, depending on the availability of the vessels and after consultation with the company.
In case of cancellation by the company part depending the weather conditions, have to notifying the client min:12 hours before the client reservation and proposal an alternative day, if the solution is not acceptable by the Client the deposit fee is not refundable
The company reserves the right to change or modify the proposed route depending on weather conditions.
Excluding SamBoat service fees. The refund of these depend on the reason and are at the discretion of the platform.