Hanse 545 - 2012

Cancellation Policy: Personalised

If a service user for any reason withdraws from using the service of accommodation on the vessel they may, upon previous agreement with the service provider, find another person that will assume their rights and obligations. If they fail to succeed in this, a cancellation fee shall be charged as follows:
- for cancellation until 40 days before the start date of accommodation services - 50% of the agreed price
- for cancellation within 40 days before the start date of accommodation services - 100% of the agreed
price
- no show of or no cancellation within 24 hours before the start of accommodation – 100% of the agreed
price plus the cancellation cost
If the service user withdraws from the use of accommodation services due to the listed reasons (death in the family, severe injury, war), they shall not receive a refund of the money that they have already paid.
Instead, the service provider shall provide them with another booking of the same value during a period when the vessel is available in the current season, or in the following season. In case of any differences in price, the parties to the agreement shall agree on payment in writing that means the credit note will becalculated which can be used in the agreed period.