Cancellation Policy:
Personalised
Once the boat reservation is confirmed, there is a right to cancel free of charge within a maximum of 3 business days. Apart from this, the cancellation conditions written below apply.
* All cancellations requested 90 days prior to commencement will incur a 20% fee.
*All cancellations requested 60 days prior to commencement will incur a 30% fee.
*All cancellations requested 30 days prior to commencement will result in loss of deposit. Customers with cancellations that incur a 30% fee will be issued with a credit that may be used for hiring the same or similar yacht within a 12 month period.
*Any cancellations requested 14 days prior to commencement will result in a charge of the full tour amount.
* All payments incurred as a result of cancellations must be paid in full 30 days after cancellation confirmation.
* In cases such as government travel restrictions, curfews caused by the effects of the global pandemic, the tour is canceled and the deposit payment is returned to the guest.
* In case of cancellations made for personal reasons (illness, funeral, special reasons), the tour is not canceled, the deposit is not refunded, the cancellation conditions written above are valid.
Excluding SamBoat service fees. The refund of these depend on the reason and are at the discretion of the platform.