Cancellation Policy:
Personalised
One person’s perfect day on the water may be too hot for somebody else and too cold for the next person. As a rental company, last minute cancellations are very costly. At the same time, we understand that things come up and we don’t feel it is right for you to lose your entire rental fee if you have to reschedule. We give our customers the option to reschedule their trip. If a trip cannot be rescheduled, we will issue a credit toward a future reservation
Our cancellation policy is 10 full days due to the tremendous demand
Our Cancellation policy is simple and strict, but fair.
We DO NOT give refunds, rather we will gladly give you credit for use another time.
If you cancel within 10 days or more notice you will receive a 100% gift certificate to use another time, on any type of rental.
No shows and cancellations within 48 hours of the event, for any reason, are subject to full boat rental fee.
We do not allow cancellations for less than ideal weather. If the weather is bad due to high winds, lightning, rain, storms in the area, unsafe conditions we will call you to cancel or move your reservation. Cancellations made by our staff due to weather will receive a full refund.
We reserve the right to cancel any rental at any time due to extreme conditions deemed unsafe.
Please Note: If a boat reservation is cancelled the day of the scheduled departure time, you are responsible for 100% of the boat rental fee. Late arrivals will be charged the full rental rate.
Excluding SamBoat service fees. The refund of these depend on the reason and are at the discretion of the platform.